Refund & Fulfillment Policy

Committed to clarity, reliability, and member-first care

Product & Service Fulfillment

We provide private wellness support tools, premium educational content, and time-sensitive member resources. All items are handled with care and shipped promptly to preserve freshness and quality upon arrival.

Shipping Policy

• Physical items (such as precision wellness kits or nutritional suspensions) ship via UPS with insulation and tracking.
• Orders typically ship Monday–Wednesday to avoid weekend delays.
• Members are responsible for receiving and properly storing time-sensitive deliveries.

Damaged Deliveries

If an item arrives damaged, crushed, leaking, or otherwise compromised, please contact us within 24 hours of delivery with the following:

• Clear photos of the packaging and affected item(s)
• Optional short video or unboxing footage
• Your order confirmation number

Email: [email protected] with subject line “Damaged Delivery – URGENT.” Replacements may be offered after review but are not guaranteed.

Return Policy

Due to the customized, made-to-order nature of our offerings, all sales are final. We cannot accept returns once a product has been shipped or digital materials have been accessed.

Cancellation Policy

Orders may be canceled within 24 hours of placement. Orders involving perishable or temperature-sensitive goods cannot be canceled once processing has begun.

Refund Policy

Refunds are not issued unless an error occurred on our part (e.g., incorrect fulfillment, verified non-delivery, or technical failure). Refund requests must be submitted within 7 days of the issue with all relevant documentation.

Contact Us

Email: [email protected]
Phone: (833) 338-1174
Business Address: 1309 Coffeen Ave, Ste 1200, Sheridan, WY 82801

*By joining PURE Life Wellness Association and accessing our member-only resources, you agree to the terms outlined above.