Refund & Fulfillment Policy

Section 01

Membership and Educational Resource Fulfillment

Access to digital membership resources, educational courses, portal content, and advisory materials is typically delivered upon receipt of confirmed payment and completion of the required Private Member Agreement.

• Digital access is provisioned within 1 business day of membership confirmation in most cases;
• Course and portal content is made available incrementally per the program structure;
• Scheduled advisory calls and consultations are confirmed by email and subject to calendar availability;
• Access credentials and onboarding materials are delivered to the email address provided at enrollment.

Section 02

Physical Product Fulfillment

For orders that include physical products distributed under member sponsorship — including but not limited to at-home wellness kits, biological preparations, and supplementary materials — the following applies:

Processing and shipping timeline

• 1
  Order confirmation Payment received and order entered into fulfillment queue.
• 2
  Membership and qualification verification Private Member Agreement must be fully executed and safety qualification must be on file before any product is released. This step is non-negotiable and protects both the member and the Association.
• 3
  Processing Orders are processed within 2–5 business days of verified membership status, subject to product availability and supplier coordination.
• 4
  Shipment Orders are shipped via FedEx or an equivalent expedited carrier. Tracking information is sent to your confirmed email address upon dispatch.
• 5
  Delivery Delivery timelines vary by destination and carrier. Most domestic shipments are delivered within 1–3 business days of dispatch via expedited service.

Section 03

Cancellations

Cancellation requests are subject to the following conditions:

Digital resources and membership access

Cancellation requests must be submitted within 24 hours of purchase, provided that digital access has not yet been provisioned or activated. Once access credentials are delivered or a consultation has been scheduled and initiated, cancellation may no longer be available.

Physical product orders

Physical product orders may be canceled within 24 hours of confirmed payment, provided the order has not entered the fulfillment or shipment phase. Once an order has been dispatched, cancellation is no longer available and the return process applies instead.

To request a cancellation, contact us immediately at [email protected] or by phone at (833) 338-1174 with your order confirmation number.

Section 04

Returns

Due to the nature of biological and health-related products distributed through the Association, returns are subject to strict eligibility requirements.

Eligible for return

• Unopened physical items in original, sealed packaging, in resalable condition;
• Items returned within 14 days of confirmed delivery;
• Items accompanied by original order confirmation and reason for return.

Not eligible for return

• Opened, used, or partially used biological products or wellness preparations;
• Digital resources, course access, or membership content once delivered;
• Consultation fees or advisory service payments once the session has occurred;
• Products returned outside the 14-day window without prior written authorization.

Approved returns must be initiated by contacting us first — do not ship items back without written authorization. Unauthorized returns cannot be processed. Return shipping costs are the responsibility of the Member unless the return is due to our error.

Section 05

Refunds

All refund requests are reviewed individually. Approval is not guaranteed and is subject to the following framework:

Refunds that may be approved

• Cancellations submitted within the eligible window before fulfillment begins;
• Approved returns of eligible physical items in original condition;
• Duplicate charges or payment processing errors documented by both parties;
• Non-delivery of a physical product where carrier loss is confirmed.

Refunds that are generally not approved

• Digital access or educational content once delivered;
• Consultation or advisory service fees once the session has been completed;
• Requests submitted outside the applicable cancellation or return window;
• Requests based on dissatisfaction with wellness outcomes, as no specific outcomes are promised or guaranteed.

Section 06

Damaged, Defective, or Incorrect Items

If a physical item arrives damaged, defective, or materially different from what was ordered, please contact us within 7 days of delivery with the following:

• Your order confirmation number;
• A clear description of the issue;
• Photographs of the item and packaging showing the damage or discrepancy.

Upon review, we may offer a replacement shipment, a credit toward a future order, or a refund, depending on the circumstances and product availability. We will communicate our determination within 3–5 business days of receiving your documentation.

Section 07

Chargeback and Dispute Policy

We strongly encourage Members to contact us directly before initiating any chargeback or payment dispute with their financial institution. Most issues can be resolved quickly and informally.

Initiating a chargeback without first contacting us may result in:

• Immediate suspension or permanent revocation of membership;
• Loss of access to all digital resources and portal content;
• Forfeiture of any pending orders or services;
• Referral of the matter to our collections or legal team where appropriate.

We maintain detailed records of all transactions, communications, access logs, and fulfillment confirmations and will respond fully to any formal dispute process.

Section 08

Modifications to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised effective date. Material changes affecting active orders or memberships will be communicated by email. Continued use of Association services after any update constitutes acceptance of the revised policy.